By default, emails sent to you and your customers come from the email address noreply@veribook.com. If customers reply to this email address, in most situations the email will be added to the booking or registration thread automatically. This approach is not foolproof though - emails can and do get lost or delayed in transmission.

It is an option to configure your account so that Veribook emails include your email address as the default reply-to email address. Emails will still come from noreply@veribook.com, but if your customer replies to the email directly, in most situations the email will go directly to you instead of being incorporated into your Veribook account.